Frequently Asked Questions

Q.
Are your products guaranteed?: A.
Click to view our Warranty Conditions and Warranty Claim Form.

Q.
Can you supply the door pre-finished to our requirements?: A.
Yes - if we are manufacturing an aluminium door for you then it will always come pre finished.

Q.
Do you deliver to my area?: A.
If required, we can organise delivery nationwide. Our commitment to high quality means we want your product to arrive at your delivery address in the same condition as when it left our factory. For this reason, we are very particular about who we allow to transport our product and this means using Furniture Transporters to send our goods to you.
Your order may take a bit longer to arrive than with standard freight carriers, but should arrive in excellent condition.
If you require urgent or overnight delivery and are happy to take the risk, you will need to organise your own freight.

Q.
Do you have a distributor in my area?: A.
We manufacture our door systems at our factories in Auckland and Christchurch. We also have stock holding capacity in our Tauranga and Wellington branches. Or you can visit one of our many resellers in your area! Click here to view our Store Locator.

Q.
Do you have a maintenance manual?: A.
Click here to download our maintenance manual containing care instructions, installation instructions and warranty information.

Q.
Do you have any door furniture for sliding doors?: A.
Our large range of CaviLock door furniture incorporates high quality mortice locks and sliding door furniture for both residential and commercial applications.

Q.
Do you install?: A.
Depending on the job, we can generally either provide a subcontractor or put you in touch with a builder to do the job.

Q.
Do you make your cavity sliders for standard door sizes only or can I have a special made?: A.
We hold stock cavity pockets that suit "standard" door sizes, otherwise all of our systems are made to suit.

Q.
Do you offer a discount for large quantities or "house lots"?: A.
Yes. Contact us for more information.

Q.
Do you supply hinged door jambs?: A.
Yes. Our AluJambs provide a clean, modern look that you will not find anywhere else. Choose from pre-primed, anodised or powdercoat finish to suit your decor.

Q.
Home improvement stores stock cavity slider frames for $300. What's the difference between yours and theirs?: A.
Our units are unique in the way we construct them and depending on the brand you compare, there are different levels of quality and standards of finish. All of our units are top quality - they need to be because they finish up inside your wall! We also offer a written 10 year warranty on all of our pockets.

Q.
How do I care for pre-finished aluminium products?: A.
Refer to the data sheet for Pre-finished Aluminium products here.

Q.
How do I remove the door from my cavity slider?: A.
Download the 'HowTO' instruction sheet.

Q.
How do I top coat a powder coat primer supplied product?: A.
Refer to the data sheet here.

Q.
How much do your frames cost?: A.
Prices vary according to your door type. Our economy units start from $350. The main cost increase relates to your door size and style/type. Stepping outside the "standard" door size also increases your cost. Handle hardware must also be considered.

Q.
I want a cavity slider with timber jambs. Which product do I choose?: A.
Click here for a list of key differences between the SpaceMaker, MidWay and TimberFormed.

Q.
Is there a guide through the floor of the door opening?: A.
There are no visible floor guides on any CS Cavity Sliders systems, allowing the floor coverings to run continuously through the opening. Most doors will need to be grooved for the t-guide that sits inside the base of the cavity frame.

Q.
What are your lead times?: A.
Frames to suit standard sized doors are kept ex stock and are available for next day delivery and in some cases, same day collection. Pending the level of customisation to suit your requirements, custom units take approx. 7 - 14 business days to manufacture from point of order confirmation and supply of any customer supplied components.

Q.
What are your units made from?: A.
Our cavity frames are manufactured from high quality extruded aluminum and high grade renewable timber resources.

Q.
What door thicknesses suit your systems?: A.
We recommend 35-38mm thick doors for most of our systems. Multiple OvertakingDoors units are best used with 38mm thick doors. If your door is 40mm plus in thickness just ask for our Ultimate cavity slider system which can accommodate doors up to 88mm thick!

Q.
What is the maximum door size that your systems can accommodate?: A.
Generally speaking we can supply a cavity slider to suit any door size. For massive doors that are over 4m high and 5m wide, please consult us as we have solutions available.

Q.
What is the maximum weight your carriages and track can take?: A.
A pair of single carriages will take 90kg. If your door happens to be heavier we have heavy-duty carriages available to suit doors up to 240kg or if your door is heavier still, step up to our M10 (500kg) carriage series.

Q.
What payment options do you offer?: A.
We accept Mastercard and Visa, Cheque, Eftpos and Bank transfer.

Q.
What size framework do I need for your frames?: A.
Standard units will suit 90/94mm framework. Overtakingx2 units require 140mm framework. Overtakingx3 units require 190mm framework. Ultimate units require 120mm framework. 70, 94 and 140 stud are also catered for by order.

Q.
Which aluminium door leaf is right for my project?: A.
Click here for a list of key differences between our AluLite and AluTec door leaves.

Q.
Who do I contact for cavity slider servicing?: A.
For servicing of manual cavity sliders, contact Exceed Maintenance on 0800 25 25 00.
For servicing of AutoCav automatic cavity sliders, contact Self Opening Doors on 0800 226 342

Innovative Door Solutions